The health care industry has a need for well-trained case managers. However, too often nurses are recruited or promoted to case manager with little or no formal training and without the necessary resources to support them. The Case Manager's Training Manual outlines the essential policies and procedures hospital-based case managers need in order to effectively do their jobs. It covers such subjects as: * Roles and responsibilities * Staffing ratios * Job descriptions * Medicare/Medicaid and managed care * Utilization management * Legal issues * Discharge planning * Community-based case management.

This one-of-a-kind reference links clinical case management and payer-based case management. New case managers will find it to be a valuable resource to help them prepare for and excel at this complex and demanding profession.