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Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty
Anne-Marie Nelson, Stephen Brown, PhD, Sheryl Bronkesh, MBA, Stephen Wood, PhD
ISBN-13: 9780834209220
ISBN-10: 0834209225
$126.95 (Sugg. US List)
Hardcover
341 Pages
© 1997
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In today's health care environment, having satisfied patients just isn't enough. You're now being judged by payers and compared to other providers and patient satisfaction is a big part of that evaluation. Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty explains why understanding and meeting patient expectations is not only nice to know, it's necessary to know! It gives you action steps in all areas of the practice. Through anecdotes and real-life examples from practicing physicians, you'll learn how to develop higher patient satisfaction, more compliant patients, a more productive and committed staff, and practical techniques to increase patient satisfaction in this updated edition.
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