M. Katherine Brown - Comgenesis, LLC

M. Katherine (Kit) Brown (Comgenesis, LLC) is an award-winning writer and consultant with 16 years of experience in the technical communication field as a consultant, writer, and manager. She provides consulting services and training to clients on documentation processes and strategies, internationalization, and other technical communication issues.

Brenda Huettner

Brenda Huettner is a technical writer, author, speaker, and consultant with more than 20 years of experience in the technical communication field. She has written manuals, Help systems, procedures, proposals, and training materials for a variety of corporate clients, authored Macromedia Captivate: The Definitive Guide and co-authored RoboHelp for the Web and Managing Virtual Teams from Wordware Publishing, and is the publisher of Harry A. Franck's WWII narrative, Winter Journey through the Ninth. She is a Fellow of the Society for Technical Communication, a member of the IEEE Professional Communication Society, and a member of the Usability Professionals Association. Brenda is a regular presenter at conferences across the country where she speaks on documentation, management, and career issues.

Charlene James-Tanny - JTF Associates, Inc.

Char James-Tanny (JTF Associates, Inc.) has 25 years of experience as a technical writer and is well known for her knowledge of online Help tools and concepts. The author of two books, she speaks frequently at meetings and conferences around the world on Help topics, cross-browser issues and web standards, and tool-specific functionality.