Clinical Process Redesign: A Facilitator's Guide
Steven Strongwater, MD, Vincent Pelote, MBA
ISBN-13: 9780834208575
ISBN-10: 0834208571
$103.95 (Sugg. US List)
Spiral/paperback
199 Pages
© 1996
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Contents: Orientation * Your Role as Facilitator* Facilitator Competency Checklist * Facilitation Styles * The Continuum of Care Model * The Clinical Process Redesign Improvement Team Method * Clinical Process Redesign Phases and Steps * Systems Improvement Techniques * Macro Flow Chart * Pareto Chart * Affinity Diagram * Flow Charting * Project Planning * Value Analysis * Systems Improvement Tools * Forming a Clinical Process Redesign Team * Preparing an Initial Report * Measuring Organizational Climate * Measuring Patient Satisfaction * Measuring Functional Outcomes * Developing Protocols Meetings * Team Leader and Facilitator Introductory Meeting, First Working Session, Second Working Session * Appendixes
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