The Patient Accounts Management Handbook
Allan DeKaye
ISBN-13: 9780834208438
ISBN-10: 0834208431
$158.95 (Sugg. US List)
Hardcover
461 Pages
© 1997
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Contents: MANAGING IN A PERIOD OF CHANGE * So You Want To Be a (Better) Patient Accounts Manager * A View from the Chief Operating Officer * Another View from the Chief Operating Officer * Understanding the Unique Challenges of Different Settings * KNOWING WHO THE CUSTOMER IS: THE REGISTRATION OF THE PATIENT * The Impact of the Admitting Process on the Cash Flow Cycle * Understanding the ADT System and Its Impact on People and Process * Improving Productivity in the Admitting Department * Improving Data Exchange with Physicians * ELECTRONIC SIMPLIFICATION OR NEW NIGHTMARE: THE BILLING PROCESS * The Charge Collection Process* Managing the Patient Account * The Electronic Age of Billing * Audit-Proofing * WHERE CASH IS KING: THE COLLECTION CYCLE * Ensuring Cash Flow * The Self-Paying Patient * Following Up on Patient Accounts Employing New Technologies * Using Electronic Remittances * The Health Care Receivables Finance Program * From the Payer's Vantage Point * TELLING THE WHOLE STORY: MANAGING THE PROCESS AND REPORTING * Measuring Monthly Performance * Fixing Your Compass: Assessing Your Current Position * Improving Operations through Process Reengineering * Cost Savings and Efficiencies Attained through Consolidation * Attaining Departmental Goals * Inservice Education: Critical Ingredient to Goal Attainment * PERSPECTIVES * Learning to Cope with Regulations * Information Technology Solutions for the Managed Care Environment * New Informational Technologies Influence Practice Management * Changing Directions in Uncompensated Care * Educating Future Patient Accounts Managers * Glossary
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