Part  1  Profile of a Case Manager
  Chapter  1  The Case Manager as Catalyst, Problem Solver, Educator
  Chapter  2  The Case Manager’s Universe
  Chapter  3   Insurance Providers and Administrators
  Chapter  4  Insurance Lines and Health Benefit Plans
  Chapter  5  Legal Responsibilities of the Case Management Profession
  Chapter  6  Ethical Responsibilities of the Case Management Profession
  Chapter  7  Case Manager Credentialing
Part  II  Case Management Process
  Chapter  8  Communications
  Chapter  9  The Case Management Work Format and Process
  Chapter  10  Integrated Case Management: Preadmission, Concurrent Review, Utilization Review, Disease Management, and Case Management
  Chapter  11  Working Effectively with Claims Departments: Case Managers in Consulting Roles
Part  III  Case Management Administration and Outcomes Management
  Chapter  12  Financial and Quality Assurance Reporting
  Chapter  13  Managing a Case Management Department: Your Role as Department Head or Independent Case Manager
Part  IV  Emerging Trends and Opportunities
  Chapter  14  Obesity: The New Epidemic
  Chapter  15  Our Nation’s Multiculturalism and Challenges to Case Managers
  Chapter  16  Health Literacy and Adherence Issues
  Chapter  17  Pharmaceuticals: The Ever-Evolving World
  Chapter  18  The Aging Population, Medical Advancements, and New Case Management Considerations
  Chapter  19  Dying in America
  Chapter  20  The Growing Need for Direct-to-Consumer, Community-Based Case Managers: Our Changing Times
  Chapter  21  Behavioral Health
Part  V  Cases in Profile
  Chapter  22  Care at Home
  Chapter  23  Managing a Long-Term Case
  Chapter  24  Public Sector Case Management
  Chapter  25  Cases in Profile
  Chapter  26  Continuum Concepts
  Appendix  A  Additional Resources
  Appendix  B  Glossary
  Appendix  C  Case Management and Healthcare Web Sites