Part  I  Introduction to Long-Term Care
  Chapter  1  Overview of Long-Term Care
  Chapter  2  Long-Term Care Policy: Past, Present, and Future
  Chapter  3  The Long-Term Care Industry
Part  II  External and Internal Environments
  Chapter  4  Responding to the External Environment
  Chapter  5  Legal Environment
  Chapter  6  Regulation and Enforcement
  Chapter  7  Financing and Reimbursement
  Chapter  8  Internal Environment and Culture Change
Part  III  Organization and Delivery of Services
  Chapter  9  Social Services, Admission, and Discharge
  Chapter  10  Medical Care, Nursing, and Rehabilitation
  Chapter  11  Recreation and Activities
  Chapter  12  Dietary Services
  Chapter  13  Plant and Environmental Services
  Chapter  14  Administrative and Information Systems
Part  IV  Governance and Management
  Chapter  15  Effective Governance, Leadership, and Management
  Chapter  16  Effective Human Resource and Staff Development
  Chapter  17  Effective Marketing and Public Relations
  Chapter  18  Effective Budgeting and Financial Controls
  Chapter  19  Effective Quality and Productivity Management
Part  V  Case Studies