Section 1 - Setting the Stage for Effective Communication
Chapter 1: The First Encounter
Chapter 2: The Nurse as a Person
Chapter 3: Patients as People: Standards to Guide Communication
Chapter 4: Cultural Diversity: Awareness and Respect
Section 2 - The Nurse-Patient Relationship
Chapter 5: Establishing a Therapeutic Relationship
Chapter 6: Interview Skills: A Clinical Art and Science
Chapter 7: Reading Nonverbal Cues and Body Language
Chapter 8: Humor
Section 3 - Communicating with Specific Patient Groups
Chapter 9: Anger, Anxiety and Challenging Communication Styles
Chapter 10: Life-Threatening Illness and Death
Chapter 11: Patients with Pain
Chapter12: Physical Impairments to Communication
Chapter 13: Communicating with Different Age Groups and Families
Section 4 - Communicating with Other Health Care Providers
Chapter 14: Communicating with Peers and Other Health Care Providers
Chapter 15: Conflict Resolution and Negotiating Skills
Section 5 - Conclusion
Chapter 16: A Conclusion and a Beginning
