"I have used the 1st edition for years, and this is 2nd edition is even better. There's nothing on the market (and I've reviewed dozens of health communication books) that even comes close to its scope, its pragmatic balance between conceptual and applied content, and teachablity."

—Joe Zoske
Siena College
Social Work Department

"I am very impressed with this book. There are a number of things I like. First, each chapter provides objectives which ensures the reader focuses on key points and concepts. Secondly, the format and order of the text provides background information necessary for students to understand general communication theory in a healthcare environment . Finally, there are specific examples of proper and improper interactions. When an improper interaction is identified, it is dissected revealing how patients may improperly perceive information from the doctor followed by a more appropriate example on how to better communicate with the patient."

—Jeffrey H. Weiss
DC, Department of Clinical Practices
Texas Chiropractic College