Real-life case summaries are presented throughout the book.
Detailed learning objectives introduce each chapter.
Key terms are easily identified and defined within the text. A comprehensive list with definitions follows each chapter.
Fact & Fallacy boxes dispel popular myths about command strategies.
Chapter learning charts introduce chapter topics and show how they relate. Main points for each topic are summarized at the end of the chapter.
End-of-chapter suggested activities provide in-depth scenarios to promote critical thinking and analysis.
