Section 1: Therapeutic Use of Self

Chapter 1: Understanding Ourselves and Our Relationships

Chapter 2: Using the Self to Promote Health

Section 2: Interacting with Others

Chapter 3: The Process of Helping

Chapter 4: Communication Strategies

Chapter 5: Cross-Cultural Communication

NEW! Chapter 6: Communicating with Families

Section 3: Communicating in Special Circumstances

Chapter 7: Communicating with Children

NEW! Chapter 8: Communicating with Older Adults

Chapter 9: Communicating with Cognitively Impaired Persons

Chapter 10: Communicating with the Critically Ill, Mechanically Ventilated Patient

Chapter 11: Communicating with Clients with Psychiatric Illness

NEW! Chapter 12: Communicating with Laboring Women

NEW! Chapter 13: Communicating at Times of Loss and Grief

NEW! Chapter 14: Health Literacy and Communication