Preface
Section  I  Foundations
    Chapter  1  Introduction: What Is Performance Analysis?
    Chapter  2  What Is Needed for Performance Analysis?
Section  II  Describing Performance
    Chapter  3  Describing Performance Shape
    Chapter  4  Describing Performance Trend
Section  III  Monitoring Performance
    Chapter  5  Performance Monitoring Basics
    Chapter  6  Performance Monitoring Chart
    Chapter  7  Statistical Performance Monitoring
Section  IV  Understanding Performance
    Chapter  8  Performance Understanding Basics
    Chapter  9  Determining Causes of Underperformance: Relationship Analysis
    Chapter  10  Determining Causes of Underperformance: Performance Modeling
Section  V  Evaluating Performance
    Chapter  11  Performance Evaluation Basics
    Chapter  12  Comparing Two Performance Samples
    Chapter  13  Comparing More Than Two Performance Samples
Section  VI  Conclusion
    Chapter  14  Conclusion: Writing a Performance Analysis Report
  Appendix  A  Statistical Topics, Coverage, and Excel Procedures
  Appendix  B  Answers to Practice Problems
  Appendix  C  Useful Web Sites
  Index