All chapters end with Chapter Summary, Key Terms, Discussion Questions, Exercise Problems, and References

List of Figures

Preface

Part I:  Operations Management and Financial Health

Chapter 1: Healthcare Operations Management

Chapter 2: Healthcare as a Business

Chapter 3: Healthcare Finance for the Operations Manager

Part II: Process Engineering and Optimization

Chapter 4: Process And Quality Improvement

Chapter 5: Optimizing Patient and Process Flows

Chapter 6: Productivity and Performance Management

Chapter 7: Project and Change Management

Chapter 8: Planning for Operational Excellence

Chapter 9: Return on Investment Models

Part III: Logistics and Supply Chain Management

Chapter 10: Supply Chain Management Strategy

Chapter 11: Purchasing and Materials Management

Chapter 12: Inventory Management and Accounting

Chapter 13: Classifying and Managing Products

Chapter 14: Supply Chain Collaboration

Chapter 15:  Pharmaceutical Operations Management

Part IV: Summary

     Chapter 16: The Future of Operations Management

Appendix A: Listing of Major Teaching Hospitals

Appendix B: Answers to Selected Chapter Exercise Problems

Glossary of Terms

About the Author