I. Introduction 
Chapter 1: What Is Patient Advocacy?
Chapter 2: The U.S. Health Care System and the Need for Patient Advocacy

II. STRATEGY 1 Understanding What Patients Are Doing 
Chapter 3: Family-Centered Care
Chapter 4: E-Patients
Chapter 5: The Long Reach to Basic Healthcare Services
 Connector 1: Strategy 1 – Strategy 2

III. STRATEGY 2 Improving Providers’ Ability to Communicate 
Chapter 6: The Clinician’s Experience
Chapter 7: Accessing the Patient’s World
Chapter 8: Advocacy and Patient Literacy
Chapter 9: Improving the Quality of Care through Research
 Connector 2: Strategy 2 – Strategy 3

IV. STRATEGY 3 Transforming Hospital and Med School 
Chapter 10: The Contributions of Patient Advocacy in Patient Safety
Chapter 11: Planetree, a Hospital Model for Patient-Centered Care
Chapter 12: Confronting the Hidden Curriculum in Medical Education
Chapter 13: Advocacy for Improving End-of-Life Care
 Connector 3: Strategy 3 – Strategy 4

V. STRATEGY 4 Making Consumers’ Voice Heard
Chapter 14: Did patient/consumers cause the health care crisis?
Chapter 15: Grassroots Advocacy for Residents in Long Term Care
Chapter 16: Access to Healthcare
Chapter 17: Research Advocacy in Traditional Research Settings
 Connector 4: Strategy 4 – Strategy 5

VI. STRATEGY 5 Advancing Education and Professional  
Chapter 18: Educating for Advocacy in Settings of Higher Learning
Chapter 19: Clinical Advocacy
Chapter 20: Using the Law to Strengthen the Patient’s Voice

VII. Conclusion 
Chapter 21: Patient Advocacy

Index