Foreword by Mary Tellis-Nayak, RN, MSN, MPH -- President/CEO, American College of Healthcare Administrators

Introduction by Douglas A. Singh

I.  System Perspectives and Environmental Exchanges
Chapter 1.  System Concepts and Long-Term Care Delivery
Chapter 2.  Community and Client Exchanges
Chapter 3.  Legal and Regulatory Environment
Chapter 4.  Financing and Reimbursement

II.  Clinical Organization and Process Integration
Chapter 5.  Clinical, Social, and Residential Structures
Chapter 6.  Nursing Home Evolution and Cultural Change
Chapter 7.  Social Services, Admission, and Discharge
Chapter 8.  Medical Care, Nursing, and Rehabilitation
Chapter 9.  Recreation and Activities
Chapter 10.  Dietary Services  
Chapter 11.  Plant and Environmental Services
Chapter 12.  Administrative and Information Systems

III.  Effective Management and Strategic Action
Chapter 13.  Effective Management and Leadership
Chapter 14.  Effective Human Resource and Staff Development
Chapter 15.  Effective Marketing and Public Relations
Chapter 16.  Effective Budgeting and Financial Controls
Chapter 17.  Effective Quality and Productivity Management

Glossary
Index