Part One Small-Practice Innovations
Chapter 1 American Health Care Innovates
Chapter 2 The Search for New Careers and New Primary Care Business Models
Chapter 3 New Practice Paradigm for Preventing Vascular Deaths
Chapter 4 The KISS Trifecta, from Complexity to Simplicity
Chapter 5 Physician Office Dispensing Stages Comeback
Chapter 6 Innovative New Practices Are Managing Costs, Time, Convenience, and Disease
Chapter 7 Stopping the Bleeding in the Clinical Trenches
Chapter 8 Total Knee Replacement: An Innovator’s Dream
Part Two Large-Group Practice Innovation
Chapter 9 Kaiser Permanente’s Archimedes Model
Chapter 10 The Mayo Clinic Innovates the Mayo Way: Leaving Nothing to Chance
Part Three Hospital-Physician Joint Venture Innovations
Chapter 11 From Hospitals to Physician: Integrated Facilities
Chapter 12 Making Rooms for Boomers
Chapter 13 New Partners for Building and Financing Big MACCs
Chapter 14 From Independent Specialty Practice to Hospital Employment
Part Four Employer and Health Plan Innovations
Chapter 15 From High Tech to High Tech/High Touch
Chapter 16 Pfizer Innovates
Chapter 17 Restless and Rebellious Employers
Chapter 18 Understanding Complexity, Consulting, and Clinical Boundaries
Chapter 19 Employers’ Push to Release Medicare Claims Data
Chapter 20 Health Plans and Banks Move to Ally with Doctors
Chapter 21 Pay for Performance—A Seemingly Inevitable Trend
Part Five Constraining Costs and Expanding Markets
Chapter 22 Imaging: The Blessing of Technology, The Curse of Cost
Chapter 23 Flattening Supply-Chain Costs
Chapter 24 Skinning the Universal Coverage Cat the Massachusetts Way
Part Six Consumer Innovations
Chapter 25 Health Savings Accounts: Wall Street, Health Plan Websites, and Preventive Services
Chapter 26 Alternative and Complementary Medicine Enter the Mainstream
Chapter 27 Managing Customer Relationships
Chapter 28 Meeting Demands for Knowing Hospital Costs Upfront
Chapter 29 Quest for Personal Health Records
Chapter 30 Navigating Uncharted Health Care Consumer Waters
Chapter 31 Health Care Retail Outlets
Chapter 32 Self-Care, Self-Service, and Self-Empowering Consumer Care
Chapter 33 Malpractice Innovations
Chapter 34 An Innovator’s Personal Experience and Vision
