A
About health literacy
Assessing literacy in healthcare
Assessing readability
B
Bulleted lists
C
Choosing, adapting, and reviewing teaching materials
Consumer health libraries
D
Decision aids and shared decision-making
E
Email
Ethics of simplicity
F
Feedback: Interviews and focus groups
Feng Shui and other environmental considerations
Forms and other “reading-to-do” documents 
G
Groups, classes, and educational programs
H
Hearing: Communicating with people who are Deaf or hard of hearing
Helping patients prepare for and participate in healthcare
Helping patients remember and follow medical instructions
Humor
I
Internet information
Interpreters: Spoken and American Sign Language
K
Knowledge: Learning and teaching
L
Language and culture: Communicating with people from other languages and lands
Literacy: Communicating with people who do not read or read well
M
Media: videotapes, audiotapes, CDs, and DVDs
Medical-legal documents
Metaphors and analogies
N
Numbers
O
Objects and models
Older adults
P
Pictographs
Plain language
Q
Quality
R
Risk communication
S
Signs, maps, and other navigation tools
Stories and narratives
T
Talking & listening
Telephone
Touchscreen technology
Translations
U
Universal design in print and on the web
V
Vision: Communicating with people who are blind or have limited vision
Visuals
W
Website design 
Word choice
X
X-tras
Y
You: Empathy and humanity
Z
Zest and pizzazz