"... an excellent resource. Simple to use and to the point."

—Alexis B. Welch, RN, EdD, Lenoir Community College

"Connects the use of outside medical services to the hospital...makes the connection between outpatient and inpatient services."

—Irish Patrick-Williams, Hinds Community College

"The section on Urgent Care Centres is particularly useful as it offers valuable insight into what services could be offered to increase choice and convenience to patients...In summary this book offers valuable insight into the delivery of future care"

- Kathryn Drayton, RGN, DN
Clinical Benefits and Change Manager / District Nursing Sister
NHS North Lincolnshire, UK
(The Journal on Information Technology in Healthcare, April 2009)