Chapter 1: Pretest

Chapter 2: Case Management Concepts

Chapter 3: Case Management Principles and Strategies

Chapter 4: Psychosocial and Support Systems

Chapter 5: Healthcare Management and Delivery

Chapter 6: Healthcare Reimbursement

Chapter 7: Vocational Concepts and Strategies

Chapter 8: Post-Test

Appendix A: Case Management Certification Criteria

Appendix B: Consent Agreement Form

Appendix C: Patient Case Report

Appendix D Vendor Progress Report

Appendix E: Alternate Benefit Plan

Appendix F: CMSA 1996 Statement Regarding Ethical Case Management Practice

Appendix G: Global Assessment of Functioning (GAF) Scale

Appendix H: Community Resources

Appendix I: Web Sites

Appendix J: Reading List

Appendix K: DSM-IV Multiaxial Classification