This text provides leaders in the healthcare industry with the skills they need to ensure that their organizations are guided accurately and effectively through periods of transformation. It offers strategies for handling challenges that arise in healthcare organizations that better assist leaders in creating a healing environment for both the providers and consumers of health care.

This Second Edition presents a new model for leadership using the latest understanding of quantum mechanics applied to human dynamic behavior and the real issues that leaders confront in their roles and relationships. This book focuses on the individual and how to develop individuals into outstanding leaders.

Featured topics include:

• Applying complexity theory

• Conflict management

• Emotional competence

• Dealing with “toxic” people and organizations

• Transformational theories

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