Chapter 1. A Distinctive System of Health Care Delivery

PART I. SYSTEM FOUNDATIONS
Chapter 2. Beliefs, Values, and Health
Chapter 3. The Evolution of Health Services in America

PART II. SYSTEM RESOURCES
Chapter 4. Health Services Professionals
Chapter 5. Medical Terminology
Chapter 6. Health Services Financing

PART III. SYSTEM PROCESSES
Chapter 7. Outpatient and Primary Care Services
Chapter 8. Inpatient Facilities and Services
Chapter 9. Managed Care and Integrated Organizations
Chapter 10. Long-Term Care
Chapter 11. Health Services for Special Populations

PART IV. SYSTEM OUTCOMES
Chapter 12. Cost, Access, and Quality
Chapter 13. Health Policy

PART V. SYSTEM OUTLOOK
Chapter 14. The Future of Health Services Delivery

Appendix A. Glossary
Appendix B. Selected Web Sites