Foreword
Introduction
Chapter 1: Reviewing the Medical Record
Chapter 2: Locating Other HCO Documents
Chapter 3: The Electric Health Record: Getting It All Together
Chapter 4: Identifying the Medical/Legal Issues
Chapter 5: Interviewing Techniques
Chapter 6: Preparing for Interviews
Chapter 7: Developing Interview Questions on Specific Occurrence Types
Chapter 8: Developing Interview Questions on Occurrences in Long-Term Care Facilities
Chapter 9: Developing Interview Questions on Obstetrical Claims
Chapter 10: Investigating Equipment-Related Occurrences
Chapter 11: Reviewing and Maintaining the Claim File
Chapter 12: Writing the Investigation Report
Chapter 13: Additional Investigation
Chapter 14: Confidentiality of Medical Records and Other Documents
Chapter 15: What Every Investigator Needs to Know About Insurance
Chapter 16: The Life of a Malpractice Claim
Chapter 17: Informed Consent
Chapter 18: Responding to Adverse Occurrences and Potential Lawsuits
Chapter 19: Claim Management
Chapter 20: Writing the Report Clearly and Concisely
Resources