Preface

Contributors

Chapter One: Strategic Career Planning: Professional and Personal Development

Chapter Two: Communication Strategies and Tips: Avoiding Problems; Achieving Effectiveness

Chapter Three: Influencing Healthcare Quality: Educating Patients, Nurses, and Students

Chapter Four: Mastering Performance Appraisal: Tips for the CNS

Chapter Five: CNSs and Difficult Clinician–Patient Situations: Strategies for Success

Chapter Six: The Clinical Nurse Specialist Consultant Role: Issues and Pragmatics

Chapter Seven: Workplace Violence: Creating and Sustaining a Healthy Place to Work

Chapter Eight: CNS Outcomes: Measuring the Impact of CNS Influence

Chapter Nine: The Patient Safety CNS: A New Role for an Established Systems Expert

Chapter Ten: The Basics of Nursing Business

Index