Preface
PART I--THE SETTING
Chapter 1--An Evolving Role in a Changing Environment
Chapter 2--Health Care: How Different From "Industry?"
Chapter 3--The Nature of Supervision: Health Care and Everywhere
Chapter 4--Management and Its Basic Functions
PART II--THE SUPERVISOR AND SELF
Chapter 5--Delegation and Empowerment: Forming Some Good Habits
Chapter 6--Time Management: Expanding the Day Without Stretching the Clock
Chapter 7--Self-Management and Personal Supervisory Effectiveness
PART III--THE SUPERVISOR AND THE EMPLOYEE
Chapter 8--Interviewing: Start Strong to Recruit Successfully
Chapter 9--The One-to-One Relationship
Chapter 10--Leadership: Style and Substance
Chapter 11--Motivation: Intangible Forces and Slippery Rules
Chapter 12--Performance Appraisal: Cornerstone of Employee Development
Chapter 13--Criticism and Discipline: Guts, Tact, and Justice
Chapter 14--The Problem Employee and Employee Problems
Chapter 15--The Supervisor and the Human Resource Department
PART IV--THE SUPERVISOR AND THE TASK
Chapter 16--Ethics and Ethical Standards
Chapter 17--Decisions, Decisions
Chapter 18-Management of Change: Resistance is Where You Find It
Chapter 19--Communication: Not By Spoken Words Alone
Chapter 20--How to Arrange and Conduct Effective Meetings
Chapter 21--Budgeting: Annual Task and Year-Long Implications
Chapter 22--Quality and Productivity: Sides of the Same Coin
Chapter 23--Teams, Team Building, and Teamwork
Chapter 24--Methods Improvement: Making Work--and Life--Easier
Chapter 25--Reengineering and Reduction in Force
Chapter 26--Continuing Education: Your Employees and You
Chapter 27--The Supervisor and the Law
Chapter 28—Living with HIPAA
Chapter 29-Organizational Communication: Looking Up, Down, and Laterally
Chapter 30--Unions: Avoiding Them When Possible and Living With Them
Annotated Bibliography
List of Quotations
About the Author
