Includes 222  easy-to-read, ready-to-use strategies to dramatically improve the hiring, management and retention of outstanding employees – specifically geared to the unique needs of the healthcare professions.

Explains "discretionary effort" (the difference between what employees choose to do as opposed to what their job descriptions obligate them to do) and why it flourishes in some healthcare organizations and not in others.

Discusses real life cases of practices, hospitals, multi-specialty groups, HMOs and other healthcare organizations – and the proven strategies they have used to achieve high levels of employee productivity and  loyalty.

Contains lessons about countless human resource management issues acquired from healthcare providers,  administrators and managers at all levels.

Provides action-steps that pin-point how to implement the strategies discussed to achieve success.