Section 1: Hiring
Chapter 1: Getting the Right People on Board
Chapter 2: Creative Recruitment Strategies
Chapter 3: Become an Employer of Choice
Chapter 4: Secrets of Savvy Interviewing
Chapter 5: Hire People Who Fit Your Practice Culture
Chapter 6: Hiring Mistakes to Avoid
Chapter 7: The New World of Work

Section 2: Managing
Chapter 8: Hard Learned Lessons About Motivation
Chapter 9: The Power of Positive Reinforcement
Chapter 10: From "Satisfied" to "Engaged"
Chapter 11: Team Meetings: A Catalyst for Practice Improvement
Chapter 12: Performance Management
Chapter 13: Management's Most Unpleasant Task

Section 3: Retaining
Chapter 14: Secrets of Staff Retention
Chapter 15: Retention-Friendly Compensation Strategies
Chapter 16: Training and Skills Development
Chapter 17: Upward Communication