Table of Contents

Dedication
Acknowledgments
About the Author
Introduction
Ten Rules for Talking with Patients

Section One: Setting the Stage for Effective Communication
Chapter 1: The First Encounter
Chapter 2: The Nurse as a Person
Chapter 3: Patients as People: Standards to Guide Communication
Chapter 4: Cultural Diversity: Translating Awareness into Competence

Section Two: The Nurse-Patient Relationship
Chapter 5: Establishing a Therapeutic Relationship
Chapter 6: Interviewing Skills: A Clinical Art and Science
Chapter 7: Reading Nonverbal Cues and Body Language
Chapter 8: Humor

Section Three: Communicating with Specific Patient Groups
Chapter 9: Anger, Anxiety, and Difficult Communication Styles
Chapter 10: Life-Threatening Illness and Death
Chapter 11: Patients with Pain
Chapter 12: Physical Impairments to Communication
Chapter 13: Different Age Groups

Section Four: Communicating with Other Health Care Providers
Chapter 14: Communicating with Peers and Other Health Care Providers
Chapter 15: Conflict Resolution and Negotiation Skills

Section Five: Conclusion
Chapter 16: A Conclusion and a Beginning

Bibliography
Index