Ch I: PERSPECTIVES AND PRINCIPLES OF
THERAPEUTIC COMMUNICATION
Learner Objectives
Key Terms
Introduction
Communication Theories
Factors and Trends Associated with Communication
Modes of Communication
Legal and Ethical Considerations
Chapter Summary
Suggestions for Clinical and Experiential Activities
Questions and Answers
Research Abstract
References
Internet Activities
Ch II: THERAPEUTIC COMMUNICATION TECHNIQUES
Learner Objectives
Key Terms
Introduction
Therapeutic Communication Techniques
Critical Thinking Question
Life Span Considerations
Critical Thinking Question
Chapter Summary
Suggestions for Clinical and Experiential Activities
Questions and Answers
Research Abstract
References
Internet Activities
Ch III: NURSE-CLIENT INTERACATIONS:
STRENGTHENING CARE PARTNERSHIPS
Learner Objectives
Key Terms
Introduction
The Nurse-Client Relationship
The Impact of Technologies on Interpersonal Relationships
Self-Awareness and Personal Development
Life Span Considerations
Collaborative Relationships
Ethical and Legal Considerations
Chapter Summary
Suggestions for Clinical and Experiential Activities
Questions and Answers
Research Study 1 and 2
References
Internet Activities
Ch IV: CULTURAL ASPECTS OF COMMUNICATION
Learner Objectives
Key Terms
Introduction
Changing Demographics
Health Care Disparities
Theoretical Considerations of Cultural Competence
Culture and Communication across the Life Span
Critical Thinking Question
Chapter Summary
Clinical and Experiential Activities
Questions and Answers
Research Abstract
References
Internet Activities
Ch V: PROFESSIONAL DEVELOPMENT:
LEADING THROUGH EFFECTIVE COMMUNICATION
Learner Objectives
Key Terms
Introduction
What Constitutes an Effective Leader?
Systems Thinking
Professional Assertiveness
Shared-Decision Making
Conflict Management
Critical Thinking Question
Negotiation Skills
Team Building Skills
Public Speaking Skills
Self-Renewal: The Forgotten Leadership Competence
Chapter Summary
Clinical and Experiential Activities
Questions and Answers
Research Abstract
References
Internet Activities
