Chapter 1—An Overview of Human Resources
Chapter 2—How Human Resources Fits Into an Organization
Chapter 3—The Legal Framework of Contemporary Human Resources
Chapter 4—Human Resource Activities and Managers
Chapter 5—The Manager-Employee Relationship
Chapter 6—Position Descriptions
Chapter 7—Department Managers and the Recruiting Process
Chapter 8—Civil Service Systems
Chapter 9—Conducting a Successful and Legal Selection Interview
Chapter 10—Employee Training
Chapter 11—Compensation and Benefits
Chapter 12—Performance Appraisals
Chapter 13—Managers and Employee Problems
Chapter 14—Addressing Problems Before Taking Critical Action
Chapter 15—Documentation
Chapter 16—Terminating Employees
Chapter 17—Case Study: Balancing Needs
Chapter 18—Succession Planning
Chapter 19—Relations with Labor Unions
Chapter 20—Directions in Employee Relations
Chapter 21—Human Resources Arbitration
Chapter 22—Using Human Resource Consultants
Chapter 23—Maintaining an Effective HR Department
