Chapter 1: Leadership 
                  Rubino, L. 
Chapter 2: Management and Motivation 
                  Shanks, N.H. 
Chapter 3: Organizational Behavior and Management Thinking 
                 McGinnis, S. 
Chapter 4: Strategic Planning 
                  Casciani, S. 
Chapter 5: Performance Improvement in Healthcare: The Quest to Achieve Quality 
                 Savage, G.T. & Williams, E.S. 
Chapter 6: Information Technology 
                  Wiggins, C. 
Chapter 7: Financing Healthcare and Health Insurance 
                  Shanks, N., Discenza, S. & Charlip, R. 
Chapter 8: Managing Costs and Revenues 
                   Discenza, S. 
Chapter 9: Managing Healthcare Professionals 
                   Buchbinder, S. & Buchbinder, D. 
Chapter 10: Strategic Management of Human Resources 
                 Thompson, J.M. 
Chapter 11: Teamwork 
                   Buchbinder, S. & Thompson, J.M. 
Chapter 12: Cultural Competency and Diversity 

                     Basuray, J. 
Chapter 13: Ethics and Law 
                    Alt, P.M. 
Chapter 14: Fraud and Abuse 
                   Boohaker, M.J. 
  
CASE STUDIES SECTION:
  
Healthcare Management Case Study Guidelines 
                   Buchbinder, S.B. & Cox, D.M. 
Case 1: Oops is Not an Option 
                 Boohaker, M.J. 
Case 2: Building a Better MIS-Trap 
                 Buchbinder, S.B. 
Case 3: The Case of the Complacent Employee 
               Buchbinder, S.B. 
Case 4: Managing Healthcare Professionals: Mini-Case Studies 
               Buchbinder, S.B. & Buchbinder, D. 
Case 5: Negotiation in Action 
               Fahey, D. 
Case 6: The Merger of Two Competing Hospitals: A Case Study 
               Franklin, M.A., Mapes, D., McDow, A. Mithamo, K. 
Case 7: The Orchestra: A Narrative in a Minor Key 
              Friedman, L. & Spence, M. 

Case 8: Labor and Delivery Dilemma 
                Freshman, B. & Rubino, L. 
Case 9: Sexual Harassment at the Diabetes Clinic 
               Johnson, K.L. & Gomberg, B.G. 
              Web Resource: Instructor’s Manual for Sexual Harassment at the Diabetes Clinic 
               Johnson, K.L. & Gomberg, B.G. 
Case 10: Seaside Convalescent Center 
               Nelson, H.W. 
Case 11: Staffing at River Oaks Community Hospital: Measure Twice, Cut Once 
               Oetjen, D.M., Richardson, W.D., & Slovensky, D.J. 
              Web Resource: Instructor’s Manual for Staffing at River Oaks Community Hospital: Measure Twice, Cut Once 
              Oetjen, D.M., Richardson, W.D., & Slovensky, D.J. 
Case 12: Heritage Valley Medical Center: Are Your Managers Culturally Competent? 
               Roberts, V.M. 
Case 13: Humor Strategies in Healthcare Management Education 
               Trieber, R. 
Case 14: Electronic Medical Records in a Rural Family Practice Residency Program 
               Wiggins, C. & Cellucci, L. 
Case 15: Medication Errors Reporting at Community Memorial Hospital 
               Williams, E.S. & Savage, G.T.