Chapter 1: The Vision of E-Governance
Competing theories of information technology and change
The global village (1964)
The network nation (1978)
The electronic cottage in the info-sphere (1980)
The network society (1996)
Smart communities (1997)
Digital places (2000)
E-government and e-governance (2000-2002)
Summary
Discussion questions
Glossary
Chapter 2: A Brief History of Public-Sector Information Technology Policy
War and Cold War: Origins of information technology infrastructure in the United States
Establishing the architecture of federal information policy, 1946-1980
From BITNET to FirstGov: Growth of the Internet, 1981 - 2000
Policy issues in the information age, 1986 - 2005
Securing e-government, 1986 - 2005
Building the virtual state, 1990 – 2005
Summary
Discussion questions
Glossary
Politics & Policy
Chapter 3. E-Democracy
E-activism
E-campaigning
E-voting
E-legislating
E-civics
E-participation
Summary
Discussion questions
Glossary
Case Study: Virginia.gov:
The Official Homepage of the Commonwealth of Virginia/Todd Loendorf
Chapter 4. Information Equality and the Digital Divide
The American Digital Divide in Information Access by Group
The Digital Divide by Gender
The Digital Divide by Race
The Digital Divide by Income
The Digital Divide and Senior Americans
The American Digital Divide: Summary
The International Digital Divide in Information Access
Beyond Access: Deeper Forms of Information Equality
Public Policies to Remediate Information Inequality
Summary
Case Study: Follow the money: Assessing the Allocation of e-Rate Funds/Costas Panagopoulos
Chapter 5. Information Access and Governmental Transparency
Freedom of Information
Commercial Access Rights
Disability Access
Obstacles to Information Access: Security
Obstacles to Information Access: Privacy
Other Obstacles to Information Access:
Summary
Case Study: Obstacles or Access: Reconsidering Anonymous Access toGovernment Information in a Post-Sept. 11 Environment/Charles Davis
Chapter 6. Information Technology and Privacy
Computer Surveillance
Privacy Legislation and Executive Actions
Agency Data Sharing and Matching
Privacy Impact Statements
The National ID Controversy
Privacy, Governmental Outsourcing, and Private Sector Data Mining
Summary
Case Study: The Mother Robinson Black Beaufort Cares Network: Security, Privacy and Confidentiality in a Shared Human Service Information System/Jim Glasson, Lynn M. Mulkey, Randolph Hawkins, Dennis Betz, and William Dougan
Chapter 7. Security Policy
Legislation and Executive Branch Actions
Homeland Security
Infrastructure Protection and Cybercrime
Encryption
Authentication
Federal ID Cards
Agency-level Security Policies
Summary
Discussion Questions
Glossary
Case Study: Telework Security/Loreen Marie Butcher-Powell
Chapter 8. Regulation and Taxation Issues
Internet Taxation
Regulation of the IT Sector
Regulation of E-commerce and Computer Fraud
Protecting Intellectual Property
Regulation of Pornography on the Web
Regulation of E-gambling
Summary
Discussion Questions
Glossary
Case Study: Tax Policy in the Virtual State: A Case Study of the Michigan Department of Treasury/Dale Nesbary
Management
Chapter 9. The E-Government Business Model
E-Commerce Models vs. E-Government Models
E-Government Business Planning Today
Summary
Discussion Questions
Glossary
Case Study: Digital Buildings: Transforming the Permitting Business Process/Jennifer Kurtz
Chapter 10. Partnering, Outsourcing, Contracting, and Procurement
Partnering
Outsourcing
Contract Management
Procurement
Summary
Discussion Questions
Glossary
Case Study: Issues in IT Procurement, Contracting, and Partnerships: A Short Case Study from the Department of Information Systems and Services, Orange County, Florida/Ronnie Korosec
Chapter 11. Planning for Public Information Systems
The Role of the Federal CIO
Strategic Planning
Portfolio Management
Risk Management
Records Management
Summary
Discussion Questions
Glossary
Case Study: Platforms and Planning: Pennsylvania’s Transition to Enterprise Computing/Steve Sawyer, Charles Christopher Hinnant and Tracey Rizzuto
Chapter 12. Needs Assessment and Project Management
Needs Assessment
Business Process Analysis
Feasibility Studies
The Role of the Project Manager
Project Management Protocols
Summary
Discussion Questions
Glossary
Case Study: Improving Public Sector Needs Assessments in a Small City/Paul K. Dezendorf
Implementation
Chapter 13. Implementation Success Factors
Why Information Technology Projects Fail
Internal Success Factors
The Role of Training
External Success Factors
Summary
Discussion Questions
Glossary
Case Study: Success Factors of the Homeless Information Management System (HIMS) Jennifer Powers
Chapter 14. Evaluation of Public Information Systems
Strategies for Evaluating Public Information Technology
The Private Sector Model: Return on Investment
Evolution of a Public Sector Model for it Evaluation
Traditional Value Ranking Methods
Value Measuring Methodology (VMM)
The Program Assessment Rating Tool (PART)
The Performance Reference Model (PRM)
Other Models
Evaluation of Governmental Websites
Summary
Discussion questions
Glossary
Case Study: Evaluating City Websites Using Focus Groups/Alana Northrop
Conclusion
Chapter 15. Public Information Technology. Organization Behavior, and Organization Theory
Effects of IT on Organizational Structure
Flattening Organizational Structures by Shrinking Middle Management?
Deterritorializing Organizations through Telework?
Centralizing or Decentralizing Organizational Structure?
Reinforcing or Eroding Organizational Power Structures?
Effects of IT on Organizational Behavior
Does IT Weaken Organizational Norms through De-individuation?
Does IT Intensify Social Networking and Thus Build Social Capital?
Does IT Improve Managerial Decision-Making?
IT and Theories of Organizational Change
Does IT Promote the Diffusion of Innovation?
Is IT Linked to Organizational Evolution toward the Consolidation of Control?
Summary
Discussion Questions
Glossary
Case Study: Communities of Practice- An Australian Case Study: Leveraging Knowledge by Complementing Technology with Social Participative Learning / Sandra Jones and Owen Lockwood
References
