Explores the premise that the business of healthcare must be the business of case managers.

Makes a case that today’s healthcare crisis demands a radical new approach to hospital case management.

Establishes the rationale and provides the resources to plan and implement an innovative clinical resource management model of hospital case management.

Offers practical tips on staffing and assignments.

Shows how to create an outcome report to demonstrate value to the hospital executives.

Provides ‘best practice’ alternatives from real life situations.

Offers a practical alternative to the traditional UR/DCP model.

Includes real life samples of tools and resources.

Includes guest commentaries at the end of each chapter from people who ‘live’ hospital case management.