Part One: The Healthcare Environment

Chapter 1: Background and Business
Chapter 2: Compliance and Regulatory Issues
Chapter 3: Readiness for Case Management

Part Two: Practice Framework

Chapter 4: Moving in the Right Direction
Chapter 5: Map for Action
Chapter 6: Building a Case Management Team

Part Three: Operations and Management

Chapter 7: Clinical Management Initiatives
Chapter 8: Resource Management Initiatives
Chapter 9: Putting the Pieces Together
Chapter 10: Case Management Program Outcomes