Part I  The Setting
Chapter 1  Evolving in a Changing Environment
Chapter 2  Is Corrections Really Different?
Chapter 3  The Nature of Supervision: Corrections and Everywhere
Chapter 4  Definitions, Titles, and Other Intangibles
Chapter 5  The Basic Management Functions

Part II  The Supervisor and Self
Chapter 6  Delegation: How To Form the Habit
Chapter 7  Time Management: Expanding the Day without Stretching the Clock
Chapter 8  Self-Management and Personal Supervisory Effectiveness

Part III The Supervisor and the Employee
Chapter 9  Interviewing: The Hazardous Hiring Process
Chapter 10  The One-to-One Relationship
Chapter 11  Leadership: Style and Substance
Chapter 12  Organizational Communication: Looking Up, Down, and Laterally
Chapter 13  Motivation: Intangible Forces Working For and Against Management
Chapter 14  Performance Appraisal: Cornerstone of Employee Development
Chapter 15  Criticism and Discipline: Guts, Tact, and Justice
Chapter 16  The Problem Employee and Employee Problems
Chapter 17  The Supervisor and the Human Resource Department

Part IV  The Supervisor and the Task
Chapter 18  Ethics and Ethical Standards
Chapter 19  Decisions, Decisions
Chapter 20  Managing Change: Resistance is Where You Find It
Chapter 21  Communication: Not by Spoken Word Alone
Chapter 22  How To Arrange and Conduct Effective Meetings
Chapter 23  Budgeting: Annual Task and Year-Long Implications 
Chapter 24  Quality and Productivity: Sides of the Same Coin
Chapter 25  Teams, Team Building, and Teamwork
Chapter 26  Methods Improvement: Making Work—and Life—Easier
Chapter 27  Reengineering and Reduction in Force
Chapter 28  Training and Continuing Education
Chapter 29  The Supervisor and the Law
Chapter 30  Unions: Building Constructive Relationships
Index