Learn from other high-reliability industries—See how building a safe environment required leaders in the commercial airline, nuclear power, and automobile industries to challenge assumptions about their mission, core competencies, market, technology, and structures of their organizations' operations. 

Create a healing organizational culture—Strategies are presented for refocusing your organization's environment from a culture of blame to a culture of sustainable change and trust that welcomes error detection and reporting as an opportunity to improve patient care and patient safety.

Understand why things go wrong—Learn what is gained through the investigation and analysis of clinical incidents, and benefit from the advice of noted experts as they present strategies for moving forward.

Joint Commission Standards defined—An overview of the JCAHO standards for patient safety and medical/health care error reduction helps you to interpret what the standards mean for your organization and how to ensure that you are compliant.

Utilize the concepts of epidemiology—Apply epidemiologic tools to augment your understanding of medical errors, and complement traditional case examination approaches. 

Lead your organization through teamwork—Nowhere will you find a more in-depth discussion of teams, teamwork, collaboration, and communication—essential skills necessary to coordinate and implement a highly-integrated, organization-wide safety program.

Benefit from authoritative, hands-on guidance—Fulfill your commitment to improved patient safety, risk reduction, and renewed health care consumer confidence using the practical strategies outlined in this comprehensive reference.