Chapter 1: The Crisis Leader: A Man for Bad Seasons

Chapter 2: Signs of Troubled Times: Something's Coming, Something Bad

Chapter 3: Basic Principles of Crisis Management: Keep Your Eyes on the People

Chapter 4: Large-Scale Disturbances and Inmate Group Violence: A Bad Day at Red Rock

Chapter 5: Hostage Situations: The Theater of Terror

Chapter 6: Inmate Work Strikes: Hell No, We Won't Go

Chapter 7: Hunger and Food Strikes: The Politics of Hunger

Chapter 8: Inmate Suicides: See What You Made Me Do?

Chapter 9: Natural and Man-Made Disasters: The Creeks Are Rising

Chapter 10: Special Problem Inmates: Roll Call of the High Maintenance Inmates

Chapter 11: Disturbances in Segregation: The Facts About Max

Chapter 12: The Muddle in Medical: A Land Under Siege

Chapter 13: Visitors and Volunteers and Outside Threats: From the Outside Looking In

Chapter 14: The Promise and Problem of Programs: Making a Difference

Chapter 15: Then There Are the Employees: Keeping the Faith with the Keepers