Chapter One: 
Measuring Performance in Primary Care

Chapter Two: 
Systems for Meeting Benchmarks for Screening and Health Maintenance

Chapter Three: 
Measuring Outcomes in Primary Care

Chapter Four: 
Systems for Measuring Outcomes at the Practice Level

Chapter Five: 
Systems for Tracking Functional Status

Chapter Six: 
Systems for Measuring and Tracking Patient Satisfaction

Chapter Seven: 
Malpractice: The Ultimate Failure in Quality

Chapter Eight: 
Systems for Avoiding Malpractice

Chapter Nine: 
Reimbursement for Primary Care

Chapter Ten: 
What is Fraud and Abuse in Billing?

Chapter Eleven: 
Systems for Complying with Requirements of Medicare and Other Payers

Chapter Twelve: 
How to Contract with Managed Care Organizations

Chapter Thirteen: 
How to Maximize Reimbursement

Appendix A: 
Checklist Documentation Forms

Index