PART I--PLANNING AND ORGANIZING
Chapter 1--Do You Really Want To Be a Supervisor?
Chapter 2--Customer Service
Chapter 3—Planning
Chapter 4--Organizing, Coordinating, and Reengineering
Chapter 5--Position Descriptions and Performance Standards
Chapter 6--Policy Making and Implementation
Chapter 7--Personnel Recruitment and Selection
Chapter 8--Orientation and Training of New Employees
Chapter 9--Team Building
Chapter 10--Safety and Workplace Violence

PART II--LEADING PEOPLE
Chapter 11--Leaders and Managers
Chapter 12—Coaching
Chapter 13--Morale and Motivation
Chapter 14--Rewards and Recognition
Chapter 15--Performance Feedback
Chapter 16—Counseling: Heading Off Bigger Problems
Chapter 17—Disciplining: Corrective Action for Behavior Problems
Chapter 18--Cultural Diversity: Managing the Changing Workforce
Chapter 19--Conflict and Confrontation
Chapter 20--Employees with Problems
Chapter 21--Employees with Negative Attitudes
Chapter 22--Coping with Hostile People
Chapter 23--Complaints and Grievances
Chapter 24--Personnel Retention

PART III—HEALTH CARE COST CONTROL
Chapter 25--Managed Care
Chapter 26—Budgets and Cost Control

PART IV--DEVELOPING EMPLOYEES
Chapter 27--Job Redesign: A Paradigm Shift
Chapter 28--Adjusting to Change
Chapter 29--Encouraging Creativity
Chapter 30--Staff Development
Chapter 31--Delegation and Empowerment

PART V--SPECIAL SUPERVISORY SKILLS
Chapter 32--Spoken Communication
Chapter 33--Written Communication
Chapter 34--How To Hold More Effective Meetings
Chapter 35--Decision Making and Problem Solving
Chapter 36--Negotiating Skill
Chapter 37--Time Management

PART VI--SELF-ENHANCEMENT FOR SUPERVISORS
Chapter 38--Coping with Stress and Burnout
Chapter 39--Career Development for Supervisors
Chapter 40--Succession Planning
Chapter 41--Networks and Organizational Politics