Acknowledgements

Introduction to the Third Edition

Part I—Early Hospitals

Chapter 1—A Brief History  
  
Chapter 2—Hospital’s and Important Healthcare Trends      

PART II—Managing the Hospital

Chapter 3—Organization   
 
Chapter 4—The Governing Body  

Chapter 5—The Chief Executive Officer   

PART III—Doorways to the Hospital 

Chapter 6—Outpatient Areas    

Chapter 7—The Emergency Department   

Chapter 8—The Admitting Department  

PART IV—The Medical Team

Chapter 9—The Medical Staff  

Chapter 10—Nursing Services   

PART V—Tests and Results 

Chapter 11—Key Ancillary Services  

Chapter 12—Other Ancillary Services  
  
PART VI—Behind the Scenes – The Support Services
  
Chapter 13—Patient Support Services  
  
Chapter 14—Facilities Support Services  

Chapter 15—Administrative Support Services  

PART VII—Hospital Finances

Chapter 16—Generating Revenue  

Chapter 17—Hospital Budgeting  

Chapter 18—Business Functions  
  
PART VIII—Evaluating Care

Chapter 19—Medical Records  

Chapter 20—Quality Improvement        
  
Chapter 21—Risk Management and Medical Malpractice    
  
Chapter 22—Patient Safety
 
Chapter 23—Bioethics

Chapter 24—Accreditation and Licensing  

PART IX—Continuing To Grow

Chapter 25—Hospital Marketing

Chapter 26—Planning

PART X—The Health Care System

Chapter 27—The U S Medical Care System

Chapter 28 —The US Health Care System Compared to the World   

Appendix A—Case Studies

Appendix B—Glossary    

Appendix C—URLs

Index  

About the Author