Section 1: Introduction to Quality in Health Care
Chapter 1: An Overview of Quality in the Healthcare System
David B. Nash, Adam S. Evans, Kevin L. Bowman
Chapter 2: Duty versus Interest
The History of Quality in Health Care
Michael L. Millenson
Chapter 3: Public Health Implications in Quality Improvement
How to Implement National Quality Goals at the Local Level
Clair M. Callan, Erin T. O’Brien, Karen S. Kmetick, Margaret C. Toepp
Section 2: The Measures and Tools of Quality Improvement
Chapter 4: Conceptualizing and Improving Quality: An Overview
Scott B. Ransom, John R. Griffith, Darrell A. Campbell, Jr., Elizabeth R. Ransom
Chapter 5: Analyzing Quality Data
Jonathan E. Gottlieb
Chapter 6: Fundamentals of Outcomes Measurement
Donald E. Casey
Chapter 7: Basic Tools for Quality Improvement
Walter H. Ettinger
Section 3: Stakeholders in Quality Improvement
Chapter 8: The Provider’s Role in Quality Improvement
Physicians and Quality Improvement
Stephen T. Lawless, Roy Proujansky
Chapter 9: Employers Focus on Quality
Vittorio Maio, Christine W. Hartmann
Chapter 10: A Patient-Centered Approach to Care
Vincenza T. Snow
Chapter 11: The Health Plan’s Perspective
Payer, Provider, and Partner
Michael D. Parkinson, Gregg S. Meyer
Chapter 12: Governmental Perspective
Initiatives to Improve the Quality of Care for Medicare Beneficiaries
Stuart Guterman, Rachel Nelson, William C. Rollow, Sheila H. Roman
Section 4: Looking Toward the Future of Quality Improvement
Chapter 13: Role of Information Technology in Measuring and Improving Quality
Thomas N. Ricciardi, Kevin Tabb
Chapter 14: Future Research Agenda
Designing and Paying for Quality
Irene Fraser, Carolyn M. Clancy, Jan De La Mare
Chapter 15: Medical Education for Safety
Judith Owens, Alon Y. Avidan
Chapter 16: Visions of the Future
Stephen C. Schoenbaum, Karen Davis, Annie-Marie J. Audet
