Dedication
Contributors
Preface
Foreword
Acknowledgements
PART I – INTRODUCTION
Chapter 1 - Defining Quality Improvement
Chapter 2 - Does TQM/CQI Work in Health Care?
PART II - BASICS
Chapter 3 - The Outcome Model of Quality
Chapter 4 - Measurement and Statistical Analysis in CQI
Chapter 5 - Measuring Consumer Satisfaction
Chapter 6 - Understanding and Improving Team Effectiveness
in Quality Improvement
PART III - IMPLEMENTATION
Chapter 7 - CQI, Transformation  and the “Learning” Organization
Chapter 8 - Measuring & Assessing Adverse Medical Events to
     Promote Patient Safety
Chapter 9 - The Human Face of Medical Error: Classification and Reduction
Chapter 10 - Information Management and Technology for CQI
PART IV – APPLICATION
Chapter 11 - Integrating Approaches to Health Professional Development
With Approaches to Improving Patient Care
Chapter 12 - Quality Improvement in Primary Care: The Role of Organization,
Collaboratives, and Managed Care
Chapter 13 - CQI in Contract Research Organizations
Chapter 14 - Continuous Quality Improvement in Public Health Organizations
Chapter 15 - Inquiring into the Quality and Safety of Care
     in the Academic Clinical Microsystem
Chapter 16 - Quality: From Professional Responsibility to Public Policy
     and Back Again
Appendix A - Malcolm Baldrige Award 2004 Health Care Criteria for
     Performance Excellence
PART V – ILLUSTRATION
Case 1 - Intermountain Health Care
Case 2 - Quality in Pediatric Subspecialty Care
Case 3 - Community-Based Quality Improvement Efforts in Kingsport, Tennessee
Case 4 - West Florida Regional Medical Center
Case 5 - Rex Healthcare and Service Line Teams
Case 6 - Dr. Johnson, Network Medical Director  
Case 7 - North Carolina Science to Service Project
Case 8 – Transforming Health Care: The  President's Health Information Technology Plan
Bibliography
List of Sources
Index
About the Editors