"International policymakers and health professionals are looking at managed care to improve quality, expand access, and mitigate rising costs.  This book is an extremely helpful primer for health reformers, governmental officials, health plan executives and academics all over the world.  Readable, well-organized, and practical... it belongs in every health library."

--Jonathan Lewis, President, Academy for International Health Studies

"In the current environment, knowing how managed care plans function is essential to the success of academic health centers and physician practices everywhere.  Managed Care: What It Is and How It Works does a great job of explaining one of the controversial and pervasive topics in health care today."

--Besty Jessup Caine, Executive Director, the Learning Network, Georgetown University Medical Center

"This is the only book that discusses what's at the heart of managed care... It is a fine book... very clear."

--Potential adopter, University of San Francisco