Preface
Chapter 1 Introduction to User-Centered Design for the Web
1.1 Focus on the User
1.2 User-Centered Web Development
1.3 Cognitive Foundations
1.4 The Process
1.5 Case Studies
Summary
Discussion Questions
References
Chapter 2 User-Centered Web Development Life Cycle
2.1 Traditional Lifecycle Model of Systems Development
2.2 New Challenges for Web Development Projects
2.3 Current Lifecycle Models for Managing Web Development Projects
2.4 User Needs at the Center of a Lifecycle Model
2.5 Project Management Techniques
Summary
Discussion Questions
References
Chapter 3 Defining the Site Mission and the Target User Population
3.1 Establishing the Mission and the Target User Population
3.2 Who Decides the Mission of the Web Site?
3.3 Why Must the Mission of the Web Site Be Established?]
3.4 How is the Web Site Mission Defined?
3.5 Targeted User Population
3.6 Additional Considerations for Web Site Redesign
Summary
Deliverables
Discussion Questions
References
Case Study #1 Best Buddies Maryland
Case Study #2 Institute of Notre Dame
Case Study #3 Eastman Kodak Company
Chapter 4 Requirements Gathering from Users
4.1 General Demographic Information
4.2 Domain Knowledge
4.3 User Computing Experience
4.4 User Computing Environment
4.5 Content
4.6 Benchmarking
4.7 Additional Considerations for Web Site Redesign
Summary
Deliverables
Discussion Questions
References
Chapter 5 Methods for Gathering Requirements
5.1 Determining the Access to Users
5.2 Choosing an Information Gathering Technique
5.3 Surveys
5.4 Interviews
5.5 Focus Groups
5.6 Other Considerations
Summary
Deliverables
Discussion Questions
References
Case Study #1 Best Buddies Maryland
Case Study #2 Institute of Notre Dame
Case Study #3 Eastman Kodak Company
Chapter 6 Conceptual Design of the Web Site: Site Architecture and Navigation
6.1 Characteristics of Web Sites
6.2 Organizational Structure of the Home Page
6.3 Information Architecture
6.4 Navigation
Summary
Deliverables
Discussion Questions
References
Case Study #1 Best Buddies Maryland
Case Study #2 Institute of Notre Dame
Case Study #3 Eastman Kodak Company
Chapter 7 Conceptual Design of the Web Site: Page Layout
7.1 Technical Considerations
7.2 Design Considerations
7.3 Content Considerations
Summary
Deliverables
Discussion Questions
References
Case Study #1 Best Buddies Maryland
Case Study #2 Institute of Notre Dame
Case Study #3 Eastman Kodak Company
Chapter 8 Conceptual Design of the Web Site: Designing for All Browsers
8.1 The Browser Challenge
8.2 Standardization
8.3 Some Common Browser Incompatibility Problems
8.4 How to Design for Different Browsers
8.5 The Need for Testing
Summary
Discussion Questions
References
Chapter 9 Physical Design
9.1 Different Approaches to Coding Web Pages
9.2 How to Code Navigation
9.3 Gathering Content for the Pages
9.4 Testing the Pages
Summary
Deliverables
Discussion Questions
References
Case Study #1 Best Buddies Maryland
Case Study #2 Institute of Notre Dame
Case Study #3 Eastman Kodak Company
Chapter 10 Usability Testing
10.1 The Usability Movement
10.2 Settings and Participants for User-Based Usability Testing
10.3 Process of User-Based Testing
10.4 Expert Reviews
10.5 Incorporating Testing Feedback
Summary
Deliverables
Discussion Questions
References
Case Study #1 Best Buddies Maryland
Case Study #2 Institute of Notre Dame
Case Study #3 Eastman Kodak Company
Chapter 11 Implementation and Marketing
11.1 Implementation: Housing the Web Site
11.2 Marketing the Web Site
11.3 Considerations for Site Redesign
Summary
Deliverables
Discussion Questions
References
Case Study #1 Best Buddies Maryland
Case Study #2 Institute of Notre Dame
Case Study #3 Eastman Kodak Company
Chapter 12 Maintenance and Evaluation
12.1 Maintenance of Web Sites
12.2 Evaluation of Web Sites
12.3 When to Redesign a Web Site
Summary
Discussion Questions
References
